Microsoft Dynamics 365 Customer Engagement

technology • systems • people

Market Leading CRM and Resource Management Applications

Microsoft’s Dynamics 365 Customer Engagement (CE) offers a suite of cloud-based applications that can be deployed independently or as a fully integrated customer engagement, resource management and sales solution on a single, cloud-based platform.

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Built on Microsoft’s Power Platform, the Customer Engagement applications leverage Microsoft’s market leading Customer Resource Management (CRM) application, re-built for the cloud, and now extended across multiple, purpose-built applications.

CE enables companies of all sizes to streamline lead and prospect management, sales and customer service processes, resource management and project delivery. With integration to Microsoft365 (Office365) and Microsoft’s leading ERP applications; Dynamics 365 Business Central, Dynamics Finance and Supply Chain Management, Dynamics 365 CE is an obvious platform for existing Dynamics customers and those customers looking for standalone, best of breed CRM, customer service and resource management solutions.

The CE suite of Applications includes;

  • Dynamics 365 Sales (core CRM capabilities)
  • Dynamics 365 Customer Service
  • Dynamics 365 Marketing
  • Dynamics 365 Field Service
  • Dynamics 365 Project Operations